RETURNS.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Special order items or custom items cannot be returned.

Some items may incur a re-stocking fee on return.

REFUNDS.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

EXCHANGES.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@arrowhygiene.co.nz and send your item to: 1D Quadrant Drive, Waiwhetu, Lower Hutt 5010.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING.

To return your product, you should mail your product to: 1D Quadrant Drive, Waiwhetu, Lower Hutt 5010

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

SHIPPING CHARGES.

The shipping charges displayed in the checkout of this website are for main centers only. Rural areas may incur extra charges - please call 0800 429 864 if you need help on this.